Frequently Asked Questions

Question 1

How does [object Object] handle seller trust?

Accepted Answer

Mahall displays verification only when a seller's live account is marked verified. Public trust can also include order-linked reviews, seller responses, and operational metrics when enough recorded data exists.

Question 2

Are all sellers verified?

Accepted Answer

No blanket verification claim is made. Check the individual shop page for a verification badge. A shop without that badge should be treated as listed, not verified.

Question 3

How does Cash on Delivery work?

Accepted Answer

When COD is offered at checkout, the buyer submits the order online and payment is collected during the real-world delivery. COD does not by itself guarantee parcel inspection, returns, or reimbursement.

Question 4

Who manages delivery?

Accepted Answer

Each independent seller chooses and manages delivery areas, carriers, timing, charges, and customer updates. Review the seller's terms and the final order summary before submitting an order.

Question 5

What if an order does not arrive or has a problem?

Accepted Answer

Check the order record, keep relevant evidence, and contact the seller. If the issue remains unresolved, submit a Mahall report tied to the order. A report creates a reviewable platform record but does not automatically guarantee a refund or replacement.

Question 6

Can I return a product?

Accepted Answer

Returns, exchanges, warranties, and cancellations are set by the seller and may depend on the product and fulfillment state. Confirm the seller's policy before ordering.

Question 7

How do I start selling on [object Object]?

Accepted Answer

Create a seller account, set the store identity, select the available plan, configure the storefront, then add or import products. The seller dashboard manages catalog, orders, customers, trust, team access, domains, analytics, and billing where enabled.

Question 8

How much does it cost to sell?

Accepted Answer

Use the pricing page for the current plan names, prices, limits, and included capabilities. Billing data can change, so Mahall does not duplicate fixed prices in this FAQ.

Question 9

How are paid plans activated?

Accepted Answer

Paid access is activated only after the submitted payment record is reviewed and the subscription state becomes active. Uploading proof or opening a status URL does not itself confirm approval.

Question 10

Can I use my own domain?

Accepted Answer

Custom domains are available only when included in the active plan. Sellers can otherwise use the platform storefront format at www.mahall.online/shop-name.

Question 11

Which locations does Mahall support?

Accepted Answer

Mahall can list shops and receive orders from locations represented by active seller and checkout data. Availability, delivery coverage, and service quality vary by seller.