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Check the order record
Confirm the items, total, delivery charge, contact information, seller, and current status recorded for the order.
Mahall gives buyers and sellers a shared order record, public trust signals, review tools, and an issue-reporting path. Delivery, returns, exchanges, and refunds remain subject to the independent seller’s terms and the facts of the order.
Confirm the items, total, delivery charge, contact information, seller, and current status recorded for the order.
Save packaging, labels, messages, and clear photos when an item is damaged, incomplete, or materially different from its listing.
Ask the seller about the applicable delivery, cancellation, exchange, return, or warranty response. These terms are controlled by the seller.
When the issue remains unresolved, submit a Mahall report tied to the relevant order so the platform has a reviewable record.
Common situations
Review the order status and the seller’s delivery terms, then contact the seller. Delivery timing is managed by the seller and carrier; Mahall does not publish a universal deadline.
Document the condition immediately and contact the seller. The seller’s published return, exchange, and warranty terms apply. You can also create an order-linked report when a platform record is needed.
Cancellation depends on the seller’s policy and the real fulfillment state. Contact the seller as early as possible. A Mahall status alone does not guarantee that a parcel has not reached a carrier.
No. A report records the issue for review and accountability. It does not automatically create a refund, replacement, reimbursement, or legal outcome.
Review the seller’s verification badge, product details, delivery charge, contact information, and policies. Cash on delivery describes when payment is collected; it does not by itself guarantee parcel inspection, return eligibility, or reimbursement.